After staying with At&T for the last 4 year, I moved to T-mobile this month and I can not be happier in my last 4 days worth of experience. The customer support folks are superb- they way they handle the calls and they way they know what they are doing are very much superlative compared to any other business I have dealt with in last few years. I hope to get a similar level of service once I am out of the 30 days return trial period.
Oh, I forgot to add- a human voice can be reachable in 2 minutes only- no more long term torture of jazzy music for me.
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